Frequently Asked Questions

Everything you need to know about shopping with By Olivia Stockholm Style

What is the typical shipping time for international orders?

We offer worldwide shipping. Orders within Scandinavia typically arrive in 2-4 business days, while international shipping to Europe and the US takes approximately 5-7 business days.

How do I process a return or exchange?

We offer a 30-day return policy. Simply use the prepaid return label included in your package and drop it off at your nearest service point. Items must be unworn and in their original packaging.

Are your materials sustainably sourced?

Yes, By Olivia Stockholm Style is committed to slow fashion. We prioritize organic cotton, recycled polyester, and ethically sourced wool to ensure high quality with a lower environmental impact.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for flexible 'buy now, pay later' options.

How do I find my correct size?

Each product page features a detailed size guide. Since our designs follow a Scandinavian aesthetic, which can be slightly oversized, we recommend checking the specific measurements provided for each garment.